Terms and conditions for the sale of watches to Watches of Westminster Ltd.
- The below terms and conditions are designed to:
- provide you with information so that you can make an informed decision about selling your watch to Watches of Westminster;
- assist you in the unlikely event you experience a problem during the process of selling your watch;
- provide support in addition to your statutory rights which are not affected.
- Please read these terms carefully before submitting the valuation form. You should understand that you agree to be bound by these terms and conditions once you have submitted.
- If you have a query related to the terms and conditions you are welcome to submit a query.
- You are advised to retain a copy of these terms and conditions.
- Table of definitions:
|We, us, our, WoW
||Watches of Westminster Limited (registered in England and Wales, company number 09650191)
|Our website, the website
||the website at the domain https://www.watchesofwestminster.co.uk
||the watch (or any part of it) that you wish to sell together with any accompanying box, sales literature, promotional material and other documentation (where applicable).
||the person or other entity that wishes to sell an item either to us.
- Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
Your responsibilities when offering a watch
- If you would like to sell your watch you will need to provide us with its details, including model, make, condition and ideally a photo by completing the valuation form on our website.
- Please provide information about your watch fully and accurately. Any quotation, whilst given in good faith, is derived from a combination of factors including without limitation the information supplied by you. The provision of inaccurate, false or misleading information by you may result in an inaccurate valuation which cannot be relied upon by you. You confirm that:
- all the information supplied by you to us before conclusion of a contract is true, accurate and complete;
- the watch corresponds with its description;
- the watch is of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended) and fit for any purpose held out by you or made known to you by us expressly or by implication, and in this respect we rely on your skill and judgement;
- the watch is free from defects in design, material and workmanship.
- you have not concealed any fact or matter concerning the identity, quality, history, provenance, authenticity, legal status or general character of the watch, which might be regarded by a reasonable buyer in our position as material to, or otherwise liable to influence, the decision to buy the watch;
- the watch is your property and that you are entitled to sell the watch free from any charge, lien, burden or adverse claim, including all hire. In particular:
- the watch has not been reported to the manufacturer, police or any other authority as lost or stolen;
- the watch is not subject to an undisclosed finance agreement;
- no other person has any claim to the watch, whether legal, equitable, possessory or otherwise;
- the watch has not been an insurance “write-off” or subject to substantial remedial repairs;
- the watch has not been altered or tampered with;
- you accept that every element in the description of the watch, including its make, model and serial number, is a material and essential part of its identity and that the absence or non-fulfilment of any such element renders the watch in the perception of us and you radically and fundamentally different from the watch that you have agreed to supply;
- the serial numbers and documentation are original, genuine and accurate;
- you are fully responsible for any breach of the preceding conditions and remain so until discovery of such breach by us.
Our responsibilities when initially valuing your watch
- Once you have submitted details of your watch we will send an e-mail with an initial valuation.
- Any valuations are provided on a “subject to contract” basis and are not legally binding. We reserve the right to amend or withdraw the valuation at any time without liability to you.
- If you are happy with the initial valuation, then we shall send you a freepost courier pack. Please see “Delivery” below for clauses relating to your posting the watch to us.
Our responsibilities when receiving your watch
- On receipt of your watch we will immediately confirm receipt and then conduct a videoed inspection of your watch and any accompanying paperwork. We will then contact you possibly by telephone but always by email with a final valuation for your watch. Notwithstanding any such inspection or testing, you shall remain fully responsible for the items and any inspection or testing shall not reduce or otherwise affect your obligations under the contract, including without limitation those listed in “Your responsibilities when offering a watch” above.
- A revised valuation may be offered where: (i) the watch does not fully comply with the information provided during the initial valuation process as detailed above in “Your responsibilities when offering a watch”; (ii) the condition is such that it has a substantial impact on the value of the watch; (iii) other relevant factors not disclosed affect the valuation; and/or (iv) for any other reason.
- If you wish to proceed in accepting our final valuation, we will arrange to pay you the agreed sum by one of the methods as detailed below in ‘payment’. The contract between us will only be formed when you have accepted the final price quoted and the sum has been paid. We will then send you an e-mail confirming when payment has been made, the sum paid and the payment method.
- Please note that if you visit our office in order to sell your watch, we will need you to produce two forms of original identification. For further information, please see “Identification” below. If you sell in person, we will provide you with a quotation and, if this is accepted by you, the contract will be formed on your signature of our standard receipt.
Price and Payment
- The prices quoted by us and all payments made will be in Pounds Sterling.
- We will make payment by one of the following methods as chosen by you:
- Bank transfer (normally within two hours but not guaranteed).
- PayPal – please note that you will have to pay PayPal a commission for receiving funds.
- Cash – this is only possible if you are prepared to visit the offices of WoW or we have arranged to visit you.
- Payment to a nominated third party will generally be unacceptable. International sellers may be subject to an additional bank charge.
- In the event that we discover that the watch is counterfeit, lost, stolen or damaged or is not fully owned by you or if any other undertaking provided by you in “Your responsibilities when offering a watch” above are breached, we have the option without prejudice to any other rights and remedies we may have to rescind the contract(s) and, if we choose to exercise this right, we will notify you by telephone and/or by e-mail as soon as possible upon discovery by us. In this case, payment will not fall due. If we have already made payment, you must refund us the full purchase price paid within 7 days of receipt of notice from us.
- It is always possible that, despite our best efforts, we provide you with an incorrect valuation. If for some reason an error in the valuation quoted has occurred, we will rectify the valuation as soon as reasonably practicable after notification of the mistake. If the valuation error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to buy the items from you at the incorrect price. No liability whatsoever can be accepted by us for accidental mistakes or errors caused by system failures.
Delivery and associated compensation
- If you are happy with our initial valuation, following the information you send us, we will send you a courier bag free of charge.
- The courier company which we use is Royal Mail. Their compensation scheme covers the value of items up to £2500. Should your watch be damaged, lost or stolen in transit it is your responsibility to seek compensation from Royal Mail. Further details can be obtained from: http://www.royalmail.com/business/services/sending/letters-uk/special-delivery-guaranteed
- In exceptional circumstances and only by prior agreement, we may agree to collect the items directly from you. We may make a charge for this service.
Loss or damage while in our possession
- If any item you have posted to us is lost or damaged while it is with us, and you provide satisfactory proof that you posted it and we received it, we will notify the insurers for our business liability who will ensure you are compensated.
- If the watch does not meet the requirements as set out above in “Your responsibilities when offering a watch”, then, without limiting any of our other rights or remedies, we will have the right to any one or more of the following remedies, whether or not we have accepted the items:
- to terminate the contract;
- to reject the items (in whole or in part) and return them to you at your own risk and expense;
- to require you to provide a full refund of the price of the rejected items (if paid);
- to recover from you any costs incurred by us in obtaining substitute items from a third party; and
- to claim damages for any other costs, loss or expenses incurred by us which are in any way attributable to your failure to carry out your obligations under the contract.
- Our rights and remedies under these terms and conditions are in addition to our rights and remedies implied by statute and common law.
Proof of identity if selling a watch in person
- If you visit our offices in order to sell your watch, we will need you to produce two forms of original identification during your visit. We must be provided with acceptable means of identification before we can process any payment to you, in view of our money laundering and counterfeit item policies. We will take copies of this identification for our records.
- It will be necessary for you to produce the original of two of the following:
- Proof of identity
- Current valid passport
- Current driving licence
- Other (e.g. known employer identity card with photo and signature)
- Proof of address
- Recent utility bill
- Council tax bill
- Bank statement
BUY YOUR WATCH BACK SCHEME
For all participating customers ;
We will contract by way of a separate contract to allow a buy back of any watch we have purchased ( under the buy back scheme ) by the original seller for the original price .
A request to buy back the watch must be sent by recorded delivery or email to our registered office within 28 days of funds being received for the purchase of the watch.
Failure to trigger the by back process will confirm the purchase of the watch by Wathes Of Westminster which is the trading name of Breimega Ltd.
12 MONTH WARRANTY
We know the value of security, so every pre-owned watch we sell comes with a 12-month warranty alongside any remaining manufacturer’s warranty it may also have. Should your watch stop working properly through no fault of your own then we shall repair it free of charge for the duration of your warranty. Please note our warranty doesn’t apply to new watches.
What Happens If There Is A Problem With My Watch?
- If you have any remaining manufacturer’s warranty, then you can send your watch to them for repair either via us or via an authorised retailer.
- If your watch is covered by a Watches Of Westminster Warranty but not the manufacturer’s warranty, then we will undertake the repairs in conjunction with the manufacturer where necessary.
Please note that our warranty covers manufacturing and mechanical defects only.
Our warranty is subject to the same terms and conditions as the manufacturer warranty. The standard manufacturer warranty does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded, as well as damage caused to a watch due to submersion in water which is against the manufacturer’s guidance. In particular, wear of the watch strap is not covered by the warranty.
Any modification of a watch by the addition or substitution of components by aftermarket products which have not been provided by the manufacturer will also invalidate the warranty. The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of the watch.
The warranty is in addition to your statutory and common law rights.